Frequently Asked Questions - The Trailer Parts Outlet

Frequently Asker Questions

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General
How do I install my LED Neon Sign?

How to install your LED Neon sign using our Stand-off screws.

Step 1:

Take your sign and place it flat up against the intended wall or space. Use a marker pen to dot holes in the wall where the mounting holes have been drilled in the acrylic backing.

Step 2:

Drill pilot holes exactly on the points you marked out in step 2 and insert rawl plugs.

Step 3:

Unscrew the top of the stud from the bottom. Put the screw through the bottom half of the stud and screw into the rawl plug with a screwdriver. Repeat this for all holes.

Step 4:
Hold you sign up so that the mounting holes are matched up with the bottom part of the wall studs. Screw the top half of the wall studs through the mounting holes into the bottom half. Your sign should now be sandwiched between the top and the bottom half of the studs.

Final Step:

You’re all done! Now connect your signs power cable to the power adapter and then into a mains socket… Voila! Your sign should now be lit! If you purchased a dimmer remote, you need to plug the RF controller (white box) between the power adapter and your signs power cable.
I have requested a quote, when will I receive it?
You will receive your quote within 2 - 3 working days.
Why do you use LED neon lights instead of original neon lights?
LED neon lights are much more durable than standard neon lights, they are also more energy efficient and environmentally friendly. A custom LED neon light is also cheaper to customise than their traditional counterpart, saving you money!
How much are they?
Not as much as you think! Every product that we make is highly affordable; plus, we also offer attractive prices on customized signs. In fact, we’re so competitively priced that we guarantee you won’t find better rates than ours at the same quality.
What colors do you have?

We have 11 bright and beautiful colours that we offer. Please be aware the colours shown are for reference purpose only. It's very hard to replicate neon colours due to the fact they look different in real life.

If there is a colour we don't list but you have you want then please drop us a message and we'll try our best to still get it for you.

How long do they last?
Our signs last up to 40,000 hours of use! That's about 7 - 10 years of regular use.
What courier do you use?
We use FedEx for all of our deliveries.
Where are you based?
All of our designs are created in Berkshire, UK. Most of our manufacturing is done in our factory in Guangdong, China.
How do I design my own neon sign?
You can create your own LED neon sign by going to our "Personalize Your Own" page. Need more customization? Please Use our "Image Upload" page to upload an image to use and we'll get back to you within 3 working days with a quote.
Delivery
How long is delivery?
We aim to have all of our signs made and delivered within 7 - 14 days. During busy periods, this may take sightly longer.
How much is delivery?
Our delivery is FREE worldwide, that's right, FREE! We have got a good rate with FEDEX and all delivery costs are inclusive of the signs price.
Do you deliver worldwide?
Yes..... and the best part is it's FREE!
Returns
Do you accept returns?
Unforunately, as each sign is handmade to order we do not accept returns if you've changed your mind.
My sign arrived damaged, what can I do?
Please contact us as soon as possible with pictures of the damage. We will do our best to get a replacement out to you as soon as possible. We may request the damaged sign back first.
What happens if my sign breaks within the first year?
We will happily investigate why your sign stopped working. We may ask you to return it to us, before we supply you with a new one.
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